Return policy

Thank you for shopping at schyllingofficial.com. We value your satisfaction and strive to ensure that your shopping experience with our sensory solutions is nothing short of exceptional.

If you are not entirely satisfied with your purchase, we are here to help. Our comprehensive return and refund policy is designed to protect your purchase within a strict 30-day guarantee period.

1. The 30-Day Return Guarantee
You have 30 calendar days from the exact date you received your item to request a return or an exchange. To be eligible for a standard return, please ensure that:

The item must be unused, unwashed, and in the same pristine condition that you received it.
The product must remain in its original, undamaged packaging.
You possess the receipt, invoice, or official order number linked to the purchase at schyllingofficial.com.
2. Processing And Shipping Timelines
We believe in absolute transparency regarding our logistics fulfillment. To maintain our high standards of quality checking, we utilize the following timeline for every domestic order:

Order processing time: All orders are carefully inspected, packed, and processed within 2 business days from the time of checkout.
Shipping transit time: Once dispatched from our facility, standard secure premium delivery takes approximately 7 to 12 business days to arrive at your United States address. A dedicated tracking number will be automatically emailed to you the moment your order ships.
3. How To Initiate A Return
Please do not ship your purchase back to our corporate headquarters without contacting our support team first. Unannounced returns cannot be processed. To start a return, follow these simple steps:

Email our domestic customer care team at support@schyllingofficial.com with your official order number and a brief explanation of the issue (including photos if the item arrived defective).
Our support team will review your request within 24 hours and provide you with the authorized return shipping address and detailed instructions.
Securely pack the item and mail it back to the designated fulfillment center using a trackable shipping service.
4. Refunds And Inspection
Once your return package is delivered to our inspection center, our team will review the items to ensure they meet our return criteria. We will immediately notify you via email regarding the approval or rejection of your refund.

Approved refunds: If approved, a full refund will be processed, and a credit will automatically be applied to your original method of payment (such as credit card or original gateway) within 5 to 10 business days, depending on your financial institution's processing times.
5. Damaged, Defective, Or Incorrect Items
We take immense pride in our quality control, but we understand that transit mishaps can happen. If your sensory fidget toy arrives damaged, broken, or if you received the incorrect item, please contact support@schyllingofficial.com within 48 hours of delivery. We will arrange a free replacement package or a full immediate refund at zero additional cost to you.

6. Connect With Our Support Team
For any questions regarding your delivery status, return processing, or tracking issues, our North Andover-based corporate compliance team is at your disposal:

Fulfillment Headquarters: 21 High St, Suite 400, North Andover, MA 01845, United States
Customer Care Support: support@schyllingofficial.com